Kevin Brown
Organizations are always chasing employee satisfaction, customer satisfaction, vendor satisfaction. But the truth is "satisfaction" doesn't even get you a ticket to the dance. Don't you want enthusiastic ambassadors for your brand? Then you'll need to go beyond satisfaction to create an exceptional experience for those you serve and serve with.
My mentor used to say, “You’re either fired up or burned out! And it’s a choice.” It’s easy to get overwhelmed and burned out. Life is hard. Business is ever-changing and full of challenges. Thankfully there are things we can do to reclaim our focus, energy, and passion. Here is an article from my friend […]
I was on a podcast recently and the host asked me about my daily rituals. He wanted to know what I focus on personally to make each day the best it can be. I have been fortunate to spend time with great leaders over the years. Here are some things I’ve observed and adopted into […]
I am on the road. Again. Four events in six days. From New Orleans to Canada. And Hilton Head to Dallas. I am blessed to have my bride with me this week. She signed up to be a true road warrior. Why? Because we are celebrating 27 years of marriage. And on our anniversary, we […]
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