Kevin Brown
Organizations are always chasing employee satisfaction, customer satisfaction, vendor satisfaction. But the truth is "satisfaction" doesn't even get you a ticket to the dance. Don't you want enthusiastic ambassadors for your brand? Then you'll need to go beyond satisfaction to create an exceptional experience for those you serve and serve with.
I was blessed to have a great corporate career. I came from the franchise world, and the last 20 years of my career I was in disaster restoration. A good fit for someone who had created many disasters and was in need of restoration. And redemption. I worked my way to the c-suite in a […]
After a short hiatus, I’m back this week with another installment in our series on winning. Back in the day, I was a little league baseballer. I played shortstop. And I was good too. They called me “hoover” because I could vacuum up any ball hit my way. I was also good with the bat. […]
No matter how successful or accomplished you are, there is always another level. In business. In sports. In life. Your big, crazy, monster goal is someone else’s minimum standard to play the game. You make a million this year. Others might say that was a good month. Make a billion. Then there’s Elon, Bezos, and […]
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